Privacy Policy

Last updated: 24th May 2025

1. Overview KBC CRM is a cloud-based Software as a Service (SaaS) to manage Walk-in customers and leads. You can use KBC CRM from mobile browser of Any device connected to internet. KBC CRM is committed to maintaining the privacy of your personal information. The primary purpose of this policy is to communicate to you how KBC CRM deals with your personal information and to help you make an informed decision about sharing your information with us. By accessing or using our website or mobile APP, you consent to the terms of this Privacy Policy as well as our Terms of Service. Defined terms “You” & “Your”: “You” may be a visitor to one of our websites, or a new or existing user of our Service. “KBC CRM”,“KBCCRM”, “we”, “us”, “our”: KBC Infotech & its affiliates. “Service”: KBC CRM available to you as Software as a Service to manage Leads, AMC, Services, Repair/upgrade and installation of KBCs This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices and policies of those third parties carefully. If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services.

2. Information We Collect
To access our services, we collect
Personal information
We may collect personal information, and other information, when You:
Register to use the Service
Demo or trial the Service
Use the Service, on any device
Communicate with us
Visit our website
When you create your account on KBC CRM, we may ask for and collect personal information, such as your business name, name, email address, mobile no, city, state. When you add your users, we collect information of people using our services (Name, mobile number, email address). This personal information is voluntarily provided, and as admin of your account, you can anytime edit this information. You may choose not to provide some of Your personal information, however this may prevent or severely constrain our ability to provide You with the Service and/or Your ability to use KBC CRM.
For users of Mobile APP KBC CRM Android, We collect your mobile location and save it with service updates.
If you are using mobile APP we also take permission of storage to upload and download documents, images, video
We take Phone permission to make calls when you use Mobile APP

End-customer personal information
Purpose of KBC CRM is to manage customer relationship. To manage you will add personal information of your customers, offices, contact person etc. This information’s can be edited by authorised person from web version only.
Customer information is shared within employees to initiate interaction with customers for providing services or sales pitch.
Information added are shared within employees for better customer services.
To grow your business, you add customer requirements, customer service information etc and these are shared within your team only who are authorised.
All data uploaded / added to your account can be managed by personnel authorized by you.
Other information
We may also automatically collect non-personal information that Your computer or mobile device provides to us in connection with Your visit to our website, communication with us, or trial or use of the Service, such as:
Type of computer or mobile device
Device operating system
Unique device identifier
Browser type
Browsing activity
IP Address
MAC address
Location (including geolocation, beacon based location, and/or mobile GPS location)
Location is mandatory to record your device activities when you access our servers and security purposes.This information is shared with owner of your account Special categories of data KBC CRM does not knowingly attempt to solicit or receive special categories of data, such as personal information relating to race, ethnic origin, political association, trade union membership, religious beliefs, criminal records or health information.

3. How Information May Be Used KBC CRM collects Your personal information so that we can provide You with the Service and any related services You request. In doing so, KBC CRM may use the personal information we have collected from You for purposes related to the Service, including to: Provide the Service to You, including any additional features, ‘Add-ons’ or connections You activate as part of your use of the Service Respond to Your enquiries and requests Administer our provision of the Service to You Identify You as a User in our system Verify Your identity Communicate with You in provision of technical support and any other issues You might experience in using the Service
Send You training material related to the Service
Send You information important to Your use of the Service, such as changes to our terms, conditions and policies
Seek feedback from You in the interest of improving our services, including for the purpose of seeking a testimonial or completing a client survey
Aggregate personal and other information into non-identifiable, anonymous data to help improve our Services
Enforce our Terms of Service & policies Facilitate our internal business operations, including the fulfilment of any legal requirements
Prosecute or defend in a court, arbitration, or similar legal proceeding vYour use of the KBC CRM means You consent to the collection, holding and usage of personal and other information for these purposes, and any other purpose for which you have provided permission, on an ongoing basis until termination of Your use of the Service, subject to the terms of this policy and our Terms of Service.

4. How We Disclose Data KBC CRM is committed to the confidentiality of your information and account data and will only disclose Your personal and other information to third parties for limited purposes relating to provision of the Service to You, for the improvement of our Service, and under certain circumstances, as described below. We may disclose Your personal and other information with:

KBC CRM affiliates: we may disclose Your information to entities that we control, for their internal business purposes and as part of our provision of the Service to You. Third party service providers: We may disclose Your information or account data to third party service providers for the purpose of providing You with the Service, improving our Service, and other aforementioned purposes for how we use Your information, including services such as website hosting, data analysis, payment processing services, information technology and related infrastructure provision, customer service, email delivery, SMS/text delivery, and other similar services. These third parties include but are not limited to: Google, Amazon Web Services, Webwerks etc. Your customers: we may disclose Your information, and Your KBC CRM staff information, to Your customers as part of our provision and Your use of the Service. For example, KBC CRM sends emails and text messages from You and Your staff to Your customers, which may contain personal and other information. Independent KBC CRM Partners which You have agreed to, sought or requested contact with for the purpose of KBC CRM consultation, training and setup. Law enforcement agencies, legal systems and regulatory authorities: We may be required to disclose Your information, without Your consent, in order to comply with any court orders, subpoenas, or other legal processes or investigations, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information. Successors: we may disclose Your information in the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition. In that event, any acquirer will be subject to the obligations of this privacy policy. Any other entity for which You have provided express consent for disclosure of Your information.

5. Security KBC CRM takes reasonable physical, technical and administrative precautions to protect Your information from loss, theft, or unauthorised access, alteration or disclosure.

KBC CRM's servers are secured by SSL Certificates, so all data transferred between You and KBC CRM is encrypted.

KBC CRM is built from the ground up using Microsoft Dot net technology. Your account data is backed up every 24 hours to Acronis infrastructure in multiple locations around the world.

Notification of breach Should KBC CRM become aware of any accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, or breach of personal information, if such a breach represents a risk to the rights and freedoms of natural persons, KBC CRM will notify You of the breach as soon as possible. Username & password security It is your responsibility to protect the security of your KBC CRM username and password. KBC CRM staff, and independent KBC CRM Partners, do not have access to your password and will never ask for your password. Your KBC CRM password should be unique.

6. Advertising & Choice KBC CRM will not sell or otherwise disclose Your information to marketers or promotional third parties without your consent.

KBC CRM may use your information for the purpose of sending you training, marketing or promotional communications, related to the Service, or which we determine may be of interest to you due to being relevant to Your business or industry. You may opt out of these communications via ‘unsubscribe’ mechanisms. However, note that we may still send You communications important to Your use and our provision and administration of the Service to You.

7. Access to Your Information & Retention of Information

You may access your information via Your KBC CRM account or through a request to us.

You have the ability to access, alter or correct Your personal information within Your KBC CRM account. It is Your responsibility to ensure the personal information You provide us is complete, accurate and up to date.

You can request, at no charge, all personal and other information we hold about you in writing at ecrm@crmmail.in. Following an information request, if you believe any of the information we hold about you is unnecessary, inaccurate, out of date or incomplete, please contact us at ecrm@crmmail.in.

To request removal of Your personal information from any websites or forums controlled by KBC CRM, please request this in writing through ecrm@crmmail.in. We will process Your requests as soon as reasonably practicable. If it is not reasonable, practical, or appropriate for us to process Your request in the manner you have requested, or we determine it to be frivolous or vexatious, we will advise you accordingly. You may close Your KBC CRM account at any time. This will terminate Your access to the Service and result in the immediate deletion or anonymization of your account data, including historic backups, stored in various locations around the world. However, note that KBC CRM may have a variety of obligations to retain some or all of Your personal and other information for certain periods.

8. Use of Services by Minors You may not use the Service if you are under 18 years of age, unless KBC CRM is provided with the appropriate parental or legal guardian consent.

9. Responsibilities for processing and controlling personal information Through provision of the Service to You, KBC CRM has an obligation to process Your personal and other information, and account data, as directed by You as part of Your use of the Service, and in accordance with this policy and our Terms of Service. Under this policy and as a data controller, KBC CRM has certain obligations to ensure the privacy of Your personal and other information.

In turn, Your use of the Service involves You collecting, holding and using certain personal and other information about Your customers and any other personal data. You determine and control the entry, use and retention of any personal information within your account. You should be aware of Your responsibilities as a data controller when collecting, holding and using personal information about Your customers, and the corresponding rights of Your customers or data subjects.

If You collect, hold and use a third party's personal information as part of Your use of the Service then You warrant to us that You have the third party’s consent to do so.

10. Updates to this Privacy Policy and Notifications KBC CRM reserves the right to change this policy at any time, and any amended policy is effective upon the posting on this website. In the event of any significant update/s, KBC CRM will communicate these changes to You via email, notification via the website, or notification through Your account. You agree that electronic disclosures and notices have the same meaning and effect as if we had provided You with hard copy disclosures. Disclosures and notices in relation to this policy or Your information shall be considered to be received by You within 24 hours of the time they are posted to our website or sent to You via email or notification through Your account.

Contact Us If You have any questions or concerns about this privacy policy or how your personal information is handled, please contact our Privacy Officer at bijay@crmmail.in.

If you are dissatisfied with our handling of a query or request raised under this privacy policy, you may consider submitting a complaint to your country's data protection authority.